Job Opening At Park Regis Kris Kin Hotel Dubai 2024 as a Reservations Agent

Job Opening At Park Regis Kris Kin Hotel Dubai 2024 as a Reservations Agent

Park Regis Kris Kin Hotel Dubai is seeking an experienced Reservations Agent to join the team. This role requires ensuring guests receive prompt and efficient service while making reservations and inquiries over the phone or email. The ideal candidate will have a strong background in customer service and reservations within the hospitality industry.

About Careers Opportunity

Park Regis Kris Kin Hotel Dubai
📍 Job Location: Jobs In Dubai, UAE
🌏 Nationality: Selective Nationalities Open
🎓 Education: Degree/Diploma or (Equivalent)
🔍 Experience: Absolutely Mandatory
💰 Salary: Competitive Salary Offered
📈 Benefits: Competitive Benefits
📆 Last Updated On: 20th May 2024
⏳ Closing date: Not specified

Key Responsibilities:
1. Handling Incoming Calls: Answering incoming calls and responding to guest inquiries in a professional and courteous manner is a primary responsibility. The agent must ensure that all guest questions and requests are addressed promptly and accurately.
2. Processing Reservations: Accurate and efficient processing of reservations and changes to existing reservations is essential. The agent must utilize computer systems to check availability, rates, and book reservations effectively.
3. Cross-Functional Collaboration: Collaborating with various departments to align sales and marketing initiatives is crucial. This ensures that all teams work towards common goals and enhances the overall guest experience.
4. Promoting Hotel Amenities: Actively promoting hotel amenities and services to guests is important to increase sales and revenue. The agent should have a thorough knowledge of what the hotel offers and be able to recommend services that enhance the guest's stay.
5. Handling Customer Complaints: Managing customer complaints and resolving issues in a timely and professional manner is a key part of the role. The agent must be skilled in problem-solving and maintain a calm and composed demeanor under pressure.
6. Maintaining Accurate Records: Keeping accurate records of reservations and customer interactions is essential. This ensures that all information is up-to-date and accessible when needed.

Requirements:
• Communication Skills: Excellent communication and interpersonal skills are essential for this role. The Reservations Agent must interact with guests and colleagues effectively and professionally, ensuring clear and courteous communication. This ability helps in providing exceptional service, addressing inquiries, and resolving issues efficiently, contributing to a positive guest experience.
• Experience: At least 2 years of experience as a Reservations Agent in a hotel or resort is required. This experience should include handling reservations, managing customer inquiries, and promoting hotel services.
• Attention to Detail: Strong attention to detail and the ability to multitask are essential. The agent must be able to manage multiple tasks simultaneously while maintaining accuracy.
• Opera Knowledge: Knowledge of Opera or similar hotel management systems is an advantage. This will aid in efficiently processing reservations and managing guest information.

Become a Part of an Awesome Team
Park Regis Kris Kin Hotel Dubai offers a dynamic and supportive work environment where team members are valued and encouraged to grow. Joining the team as a Reservations Agent means becoming a part of a group that is dedicated to providing exceptional service to guests.

Contact Information
For those interested in applying for the Reservations Agent position at Park Regis Kris Kin Hotel Dubai, please send a resume to prkkcareers@parkregishotels.com. Alternatively, you can call 04 377 1111, ext. 218 for more information or to inquire about the application process. Given the anticipated high number of applications, only shortlisted candidates will be contacted for further steps. Please ensure that your resume highlights relevant experience and qualifications to improve your chances of being shortlisted. This is an excellent opportunity to join a prestigious hotel and contribute to its continued success.

Joining Park Regis Kris Kin Hotel Dubai as a Reservations Agent provides an opportunity to work in a vibrant and prestigious environment. The role is crucial in ensuring guests have a seamless and enjoyable experience from the moment they make a reservation. If you meet the requirements and are passionate about hospitality, consider applying to become a part of this exceptional team.

Best of luck

 

Share :