Join the Frontline of Hospitality: Seeking an Expert Telephone Operator Supervisor for Al Raha Beach Hotel Abu Dhabi

Seeking a Skilled Telephone Operator Supervisor for Al Raha Beach Hotel Abu Dhabi's Front Office Team | Join the Frontline of Hospitality: Seeking an Expert Telephone Operator Supervisor for Al Raha Beach Hotel Abu Dhabi

In the vibrant heart of Abu Dhabi, nestled against the serene backdrop of the Al Raha Beach, stands a beacon of hospitality and luxury: Al Raha Beach Hotel. This prestigious establishment, renowned for its unparalleled service and exquisite ambiance, is currently on the lookout for a Telephone Operator Supervisor. This role is not just a job; it's an opportunity to be part of a dynamic team that sets the standard for excellence in the hospitality industry.

About Career Opportunity at Al Raha Beach Hotel Abu Dhabi: Become a Telephone Operator Supervisor

Al Raha Beach Hotel Abu Dhabi
📍 Job Location: Abu Dhabi, UAE
🌏 Nationality: Selective Nationalities Open
🎓 Education: Degree/Diploma or (Equivalent)
🔍 Experience: Absolutely Mandatory
💰 Salary: Competitive Salary Offered
📈 Benefits: Competitive Benefits
📆 Last Updated On: 3th April 2024
⏳ Closing date: Not specified

The Role: A Blend of Leadership and Communication
The Telephone Operator Supervisor is at the forefront of the hotel's communication hub, responsible for overseeing the seamless operation of the switchboard. This pivotal position ensures that all incoming calls are handled with the utmost professionalism and care, reflecting the hotel's commitment to exceptional guest service. As a supervisor, the role extends beyond mere management of calls; it involves leading a team of operators, guiding them to excel in their performance and ensuring they contribute positively to the hotel's atmosphere.

Key Duties and Responsibilities:
• Effective Management of Switchboard Operations: The core responsibility involves managing the switchboard operations with efficiency, ensuring that every call is answered promptly and with the highest degree of professionalism. The goal is to make every caller feel valued and attended to, whether they are future guests inquiring about reservations or current guests with specific needs.
• Professional Call Handling: Politeness, professionalism, and a friendly demeanor are the benchmarks for this role. Each call, regardless of its nature, is to be greeted and managed as per the hotel's stringent standards of customer service. The ability to maintain composure and politeness in every interaction is paramount.
• Wake Up Call Management: Wake up calls are a critical component of the hotel's service. Ensuring these calls are made accurately and punctually, in a manner that is both gentle and effective, is a key responsibility. This task requires meticulous attention to detail and a commitment to maintaining the hotel's standards.
• Guest Requests and Complaint Management: Handling guest requests, complaints, and concerns is a significant aspect of the role. This involves a swift, efficient, and empathetic approach to problem-solving, ensuring that guest satisfaction is achieved promptly. The ability to listen, understand, and act on guest feedback is essential, turning potential challenges into opportunities for enhancing guest experience.

Joining the Al Raha Beach Hotel Team:
Being part of the Al Raha Beach Hotel's Front Office team means being part of a family that values excellence, professionalism, and guest satisfaction above all. The hotel offers a vibrant working environment where every team member is encouraged to grow, contribute, and excel.

Application Process:
For those who embody these values and have the experience and skills to fulfill this vital role, Al Raha Beach Hotel invites you to submit your CV to guruh.basarah@danathotels.com. This invitation is extended to individuals who are currently available locally and can join the team immediately, bringing with them a passion for hospitality and a commitment to excellence.

Please note that only those shortlisted will be contacted, a testament to the competitive nature of this opportunity and the high standards maintained by Al Raha Beach Hotel.

In conclusion, this role is not merely a job; it's a gateway to a fulfilling career in the hospitality industry, offering the chance to make a significant impact on the guest experience at one of Abu Dhabi's most prestigious hotels. If you are ready to take on this challenge and join a team that strives for excellence every day, Al Raha Beach Hotel looks forward to welcoming you.

Best of luck

 

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